Returns
The Colour settings and the type of your computer monitor that you use to view your image, influence the perception of how your image should look. You should be aware that images viewed in the majority of web browsers are not color accurate, and that prints may look slightly different. There is also a variation between different paper types.
If precise colors are important for you, you should contact us for more information before placing your order.
Since we cannot guarantee the accuracy of your monitor, we will not accept color reproduction as a valid reason for return.
Due to the bespoke status of these artworks, items that are delivered as described and in good condition may not be returned.
We reserve the right to charge for re-posting replacement orders, which have been specially produced to meet your requirements.
We reserve the right to contact you via telephone or email should we have any questions about your image before printing.
Damage
It is the customer’s responsibility to check for any damage that may have occurred during transit.
Damaged items should be covered by our shipping insurance. However, we require immediate notification of any issues.
You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours so that we can claim compensation from the courier company on your behalf, and reprint the print for you.
RECEIVING A BOX THAT LOOKS DAMAGED: If you receive your item and the box looks crushed, the best thing to do is to take a photo of the box (before you open it), just in case the painting is damaged inside. This will be a huge help with filing a claim against the delivery company. Thank you.
Our Policy on Privacy
ACAC ltd. is committed to keeping your personal and confidential information just that – personal and confidential. Your personal information is only required when you place an order or sign up for our newsletter. We use the information you provide to process and ship orders and to contact you if necessary. You can sign up for our mailing list without having to worry that we're selling your personal information to any third parties.
Security Policy
We have taken every precaution to ensure that online shopping through ACAC ltd. is as secure as possible.
About Cookies
"Cookies" are small amounts of data that are stored on your computer in your internet browser. Cookies give us information about your activity on our Web site, which helps us improve the site and make it easier to use. We never use cookies to save passwords, credit card numbers, or other highly confidential information.
Personal Information Collected
Whenever you shop with ACAC ltd. we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, email address, and credit card number. We also keep records of your specific product purchases and transactions with us. We use this information to process your purchase transactions, to send you marketing and promotional materials by email, and to help us improve our online product assortments and services. You always have the option to opt out of mailings, and we never share or sell any of our customers' information.
Delivery Policy
All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will send you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, a method of delivery, also, your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, customs duties and excise duties
We make no representation that photographs or other materials on this site are appropriate or available for use, purchase, or shipment to all locations outside the United Kingdom. If you are visiting this website from outside the United Kingdom, you acknowledge that you are doing so on your initiative and that you agree to comply with any local laws that apply to you. If you purchase a photograph or other product from this website and we are prohibited by UK law from sending it to the foreign address you designate, we will notify you and will either not process your order or will promptly refund any sums you have already paid to us.